Help and support

For account access, password help, employee information or a service issue, contact your HR team.

hr@detechcontracting.com

Account access and passwords

Use the account provided by HR. New access and password recovery are HR-assisted; public self-registration is not available. Never send your password or a temporary password by email to report a problem.

Report a problem

Include your employee number, request reference if available, the time of the problem, and your phone/browser version. Remove sensitive information from screenshots. Send supporting HR or medical documents through the authorized request form, not an initial support email.

Connection or expired session

An internet connection is required to save requests and attendance. If your session expires, sign in again. Check the request or attendance status before retrying an interrupted action to avoid duplicates.

Location help

If Web Clock cannot obtain your location, check the phone's location services and this app or browser's permission, then retry. If validation still fails, report the displayed message to HR. Do not assume a punch has been recorded until a successful result appears.

Privacy and account enquiries

HR can receive requests about access, corrections, privacy and account closure. Record-retention requirements are reviewed by the employer; account closure is not automatic deletion of employment history.